Terms & Conditions
Terms & Conditions for Hotel & Suite Bookings:
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Check-in is from 2 PM onwards.
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Check-out before 11 AM.
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Reservations, where arrival time is before 9 AM, are booked and billed from the previous evening.
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Reservations will be held until 3 PM only, subject to the availability of rooms.
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Room tariff and taxes are payable at the time of check-in.
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The hotel shall levy Government taxes as applicable. These taxes are subject to change without prior notice.
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Every guest is required to submit their government photo identity proof on arrival.
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Please note that visitors are requested to leave guest rooms by 11 PM in the interest of personal and hotel security. Any guest staying beyond this time will be considered a resident and checked in as a sharer. They will be required to submit their identity documents, and applicable charges will be levied.
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In the case of Corporate Bookings with Pre-established credit privileges, the hotel must receive the BTC (Bill to Company) authorisation from an approved booker before arrival. If the BTC authorisation is not received before bill settlement, the guest will need to settle the bill personally.
For Room Reservations
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under:
• No. of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Child Policy
Two children up to 11 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge. One child over 8 but less than 12 years can stay in the parent's room. Extra bed if required will be on additional charge If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age).